Frequently asked questions
SHIPPING
How long does shipping take?
I typically ship orders in 5-6 business days once the contents in the order have been received
How much does shipping cost?
Domestic shipping: $4-6
International shipping: $17-20
(Canada shipping may be different due to their new shipping policies)
International shipping
International shipping may vary from $14-18.
If you are buying from Australia, please be aware of the shipping prices at the moment for orders before purchasing. Sometimes the system I use to make labels charges differently than when someone places an order
Frequently asked questions
Orders
Pre-orders and Inhand policy
Please do not combine preorders with in-hand orders.Orders like these will be refunded.
What happens if a pin arrives and I am not happy with the quality?
Please review this information which is posted on all preorders and inhands:
Grade A: Perfect/ Almost perfect quality
If for any case your order does not fit the criteria listed above, please email me! This only applies to A-grade pins. I can provide a refund of of 1-2$--the average difference between A and B grade pins
Frequently asked questions
Other
Where are you located?
CRAYO.SHOP is located in California, US!
If I have a question, where can I contact you?
Please message me via email: crayo.shop@gmail.comor through my instagram: @crayo.shop