Frequently asked questions
SHIPPING
How long does shipping take?
I typically ship orders in 5-7 business days once the contents in the order have been received
How much does shipping cost?
Domestic shipping: $4-6
International shipping: $17-25
(Canada shipping may be different due to their new shipping policies)
International shipping
International shipping may vary from $17-$25 and arrives in 10-20 business days
Note: we no longer take charge of custom fees and dues
*If your shipping is higher than $30 please email me as there might be an issue with the calculation !
Frequently asked questions
Orders
Pre-orders and Inhand policy
Please do not combine preorders with in-hand orders.Orders like these will be refunded.
What happens if a pin arrives and I am not happy with the quality?
Please review this information which is posted on all preorders and inhands:
Grade A: Perfect/ Almost perfect quality
If for any case your order does not fit the criteria listed above, please email me! This only applies to A-grade pins. I can provide a refund of of 1-2$--the average difference between A and B grade pins
Frequently asked questions
Other
Where are you located?
CRAYO.SHOP is located in California, US!
Contact Information
Please message me via email: crayo.shop@gmail.com or through my instagram: @crayo.shop